Gustix Accessibility and Assistance Statement
1. Commitment and scope
1.1 SMARTEDTECH SL, B66970831, Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain, designs the public pages, the account journey, the reservation and order journey and the legal pages of gustix.net to be usable with keyboard navigation, visible focus, meaningful headings, text alternatives, form labels, readable contrast and status information that does not rely on colour alone.
1.2 The benchmark is WCAG 2.2 level AA and the accessibility requirements of Spanish and EU law applicable to the service. This statement reports measured conformance; it is not a certificate.
2. Conformance status
2.1 Conformance status, the tested routes, assistive technologies and browsers used, the test date and the known barriers are rendered from the registry field accessibility.audit and listed below. Where the audit has not yet run for a route, the table says so.
| Route | Status | Known barriers | Last tested |
|---|---|---|---|
Rendered from registry accessibility.audit | — | — | — |
2.2 The acceptance controls on signup, reservation and order are keyboard-operable and screen-reader labelled; an inaccessible checkbox is never the only way to obtain the terms or to ask for help.
3. Restaurant accessibility information
3.1 Accessibility information about a restaurant (step-free access, accessible toilets, seating) is provided by the restaurant and transmitted unaltered (C27.4). Where you need an accessibility accommodation for a reservation, the reservation form offers a field that goes only to the restaurant for that reservation and is not used for any other purpose.
4. Assistance and reporting barriers
4.1 Report a barrier to support@gustix.net stating the page, the action you tried and the assistive technology used. The Operator acknowledges within 2 business days and responds within 15 business days with a fix date or an accessible alternative for the essential service (for example completing a reservation through support by email or telephone, +34 687 66 64 99).
4.2 Do not include passwords, payment credentials or health records in an accessibility report.
4.3 You may also contact the competent authority for accessibility complaints in your region.
5. Change control
5.1 A named accessibility owner on the Operator's team keeps the audit record, known-issue list and remediation priorities. Every release that changes a theme, language, embedded provider or the reservation/order journey triggers a re-test of the affected routes, and this statement's version and hash change with the record.
Platform-specific terms
Platform role: intermediary, not seller
1. The Operator operates a platform that enables users to discover, contact, book, order from or contract with third-party providers. The Operator is not a party to any contract between a user and a provider unless expressly stated on the order summary.
2. The Operator does not hold, custody or escrow funds for a provider's receivable unless a signed collection mandate exists and the order summary identifies the Operator as payment collector.
3. Providers are independent businesses or professionals. They are not employees, agents or partners of the Operator, and the Operator does not supervise their work, licensing or compliance except as expressly described in the provider verification section.
4. Nothing in this clause limits the Operator's own obligations in relation to its platform service, its own subscriptions or its own data processing.
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Accommodation, reservations and date-specific services
1. The accommodation provider, restaurant or venue is the supplier of the service and the party to the booking contract. The booking is formed when the supplier confirms availability through the platform or by the method stated on the listing.
2. Cancellation, no-show and modification rules are those of the supplier shown on the listing at the time of booking; they apply instead of the statutory withdrawal right (C06.4).
3. Local tourist or accommodation taxes are shown separately and collected by the supplier unless the booking summary states otherwise.
4. The supplier's allergen, accessibility and house rules information is provided by the supplier; the Operator transmits it without alteration.
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