Gustix AI and Identity Use Policy
1. Scope
1.1 This policy governs the Gustix assistant and any other AI feature on gustix.net operated by SMARTEDTECH SL, B66970831, Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain (the Operator). It supplements the Member Account Terms (ACC-01) and the Website Terms (PUB-04).
1.2 The assistant helps you find restaurants, compare menus, draft a reservation request or an order and understand a restaurant's published allergen and house-rules information. It does not perform any other function.
2. AI services: disclosure, limitations and human escalation
2.1 Disclosure. Where you interact with an AI system (chat, voice, agent, digital twin or generated content), the Operator tells you so at the start of the interaction and labels AI-generated or AI-manipulated content in accordance with Article 50 of Regulation (EU) 2024/1689. A voice or persona representing a real person is used only with that person's recorded permission.
2.2 Nature of outputs. AI outputs are generated from models and data that can be incomplete or wrong. They are information and assistance, not professional advice, and not a decision of the Operator. You remain responsible for decisions you take on the basis of an output. Where a decision has legal, financial, medical, educational or safety effect, the service routes it to a human reviewer or to you for decision, and the Operator does not make that decision automatically.
2.3 Human escalation. You may at any time request a human review of an AI interaction through support@gustix.net or the in-product escalation control; the Operator responds within 5 business days (consumer) or within the SLA (business).
2.4 Permitted use. You will not use AI features to impersonate a person without permission, to generate unlawful content, to circumvent safety controls, or to extract or reverse-engineer models. The Operator may suspend AI features for breach.
2.5 Recording and model use. Recordings, transcripts and uploads are used to provide the service to you. They are used to improve models only with your separate permission (purpose research_contribution), which you may withdraw at any time without affecting the service.
3. What the assistant never does on Gustix
3.1 The assistant does not confirm a reservation or accept an order. Every reservation and order is accepted by the restaurant, and that acceptance is shown to you as a separate event with a durable confirmation (SEC-01).
3.2 The assistant does not state that a dish is safe for an allergy or dietary need. It shows the restaurant's published allergen information unaltered (C27.4) and directs you to the restaurant's direct confirmation route before any dietary-sensitive commitment (FOOD-01).
3.3 The assistant does not take payment, change a price, waive a cancellation rule or speak for a restaurant.
3.4 The assistant does not use your dietary, allergen or accessibility information, or any other user's data, to rank restaurants, show sponsored results or answer another user.
4. Session context and memory
4.1 The assistant works from a purpose-bound session brief (your current search, your current reservation or order draft). Session briefs expire at the end of the session.
4.2 A preference is stored to your profile only when you confirm it with the in-product control. You can view and delete stored preferences in account settings.
4.3 No conversation history from any other assistant, service or SET platform is imported into Gustix. Sharing to another SET platform happens only through the per-destination control in settings (purpose cross_platform_sharing, default off).
5. Voice, likeness and recording
5.1 Gustix does not record your voice or image and does not create a persona of you. Should a voice feature be introduced, it will be enabled only after a separate explicit grant (purpose recording_voice) and a MAJOR version of this policy; until then no recording occurs.
5.2 Restaurant staff identities shown in the service are those the restaurant publishes; no synthetic representation of a real person is used.
6. Training and safety
6.1 Your conversations are not used to train models unless you grant the separate research_contribution purpose in settings. Access to the assistant never depends on that grant.
6.2 Report an unsafe, misleading or offensive output through the in-product report control or support@gustix.net. The Operator reviews reports by a person within 5 business days.
6.3 In an emergency, including a suspected allergic reaction, contact the local emergency number. The assistant is not a monitoring or emergency service.
7. Changes
7.1 The Operator may amend this policy for legitimate reasons: changes in law, in the service, in security or fraud prevention, in the payment provider, or to clarify wording. The Operator notifies you of material changes by email and in-product at least 30 days before they take effect (immediately where required by law or security).
7.2 If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid period affected. Continued use after the effective date is acceptance; for major changes the service asks you to confirm acceptance at your next sign-in.
7.3