Gustix Service Specific Terms

Request versus accepted reservation

A temporary hold lasts only for its disclosed period. A guest request or AI response is not restaurant acceptance; display the actual restaurant acceptance event and provide a durable confirmation. Rejection, expiry, cancellation and fallback must be visible without fabricated success.

Food and sensitive information

The restaurant is the food supplier and controls factual menu/allergen/hygiene obligations. AI cannot certify allergy safety. Provide a human restaurant route before a dietary-sensitive commitment and do not infer sensitive allergy profiles for unrelated ranking or advertising. Accessibility/allergy statements are access restricted and used only for the requested purpose.

Payment and fulfilment

The order identifies who takes payment and issues the receipt, the delivery/venue scope, full tax-inclusive total and lawful cancellation/no-show/refund conditions. Date-specific food or perishable-goods exceptions must be assessed on actual facts, not used as a blanket refund waiver. Restaurant operator agreements, platform plans and each customer meal order remain separate.

Assistant context

No full personal-assistant memory is imported. Purpose-bound session briefs expire; persist inferred preferences only after the appropriate confirmation and legal basis. Restaurant, hosting/model, maps/POS and payment recipients must be mapped before real traffic.

Platform-specific terms

Platform role: intermediary, not seller

1. The Operator operates a platform that enables users to discover, contact, book, order from or contract with third-party providers. The Operator is not a party to any contract between a user and a provider unless expressly stated on the order summary.

2. The Operator does not hold, custody or escrow funds for a provider's receivable unless a signed collection mandate exists and the order summary identifies the Operator as payment collector.

3. Providers are independent businesses or professionals. They are not employees, agents or partners of the Operator, and the Operator does not supervise their work, licensing or compliance except as expressly described in the provider verification section.

4. Nothing in this clause limits the Operator's own obligations in relation to its platform service, its own subscriptions or its own data processing.

---

Accommodation, reservations and date-specific services

1. The accommodation provider, restaurant or venue is the supplier of the service and the party to the booking contract. The booking is formed when the supplier confirms availability through the platform or by the method stated on the listing.

2. Cancellation, no-show and modification rules are those of the supplier shown on the listing at the time of booking; they apply instead of the statutory withdrawal right (C06.4).

3. Local tourist or accommodation taxes are shown separately and collected by the supplier unless the booking summary states otherwise.

4. The supplier's allergen, accessibility and house rules information is provided by the supplier; the Operator transmits it without alteration.

---