Vilkår for restaurantpartnere

Effective date: 2026-08-14. Contact: legal@gustix.net.

These terms govern restaurant onboarding, verified business identity, menu truth, capacity, request acceptance, integrations, consumer communications, fees and service standards.

Restaurants are independent traders and service providers. They remain responsible for menu facts, allergens, availability, acceptance, food preparation, venue service, taxes and fulfilment.

Gustix may use AI-assisted interfaces. AI output is labelled, based on available sources and may be escalated to a person. Restaurant acceptance and safety confirmation are never implied by an AI response.

1. Business identity and authority

The restaurant must provide accurate legal, location, tax, licence, bank/payment and authorised-user information and keep it current. Gustix may verify the business, representatives and connection rights before publication or integration activation.

2. Restaurant role and legal compliance

The restaurant is the independent trader and food-service provider responsible for local licences, food safety, employment, tax, consumer information, accessibility at the venue and fulfilment. The applicable transaction screen identifies any different payment or merchant role.

3. Menu truth, allergens and evidence

Menus, prices, taxes, images, ingredients, allergens, dietary claims, opening hours and policies must be accurate, authorised, source-backed and promptly updated. Unsupported safety or health claims are prohibited. Changes create a new version and propagate to all connected channels.

4. Capacity, acceptance and staff

The restaurant configures table, preparation, item and pickup capacity and names staff for acceptance, kitchen confirmation, handoff and incident response. A request is not accepted until an authorised acceptance event is recorded. The restaurant maintains a manual fallback.

5. Integrations and security

POS/KDS, booking, payment and messaging connections use approved adapters, least privilege, signed webhooks, idempotency, reconciliation and provider acceptance tests. Credentials must not be shared or embedded in client code. Suspected compromise must be reported immediately.

6. Consumer communication and service levels

The restaurant responds within configured SLAs, uses accurate state language, honours disclosed cancellation/refund rules and does not move users to an unrecorded channel to avoid platform obligations. Safety or allergen uncertainty is escalated to trained staff.

7. Fees, invoices, tax and payment

Unless a signed commercial schedule says otherwise, these fees apply under tariff GX-T-2026-10-26, effective 26 October 2026. Prices are in euros and exclude VAT. Each location is priced on its own.

Trial: six calendar months, starting on the first day the location is verified, published and ready to take requests. No card is required. Standard bookings and orders carry 0% commission during the trial. Gustix sends a status notice 30, 7 and 1 days before the trial ends. Nothing is charged after the trial unless the restaurant expressly accepts a plan; otherwise the location returns to the basic profile and keeps its orders, refunds and records. A location has one trial.

Capacity plan: EUR 0.50 per concurrently sellable seat per month, at least EUR 19 and at most EUR 149 per location (for example 40 seats EUR 20, 100 seats EUR 50, 200 seats EUR 100). The seat count is the billing-period average of daily sellable seats. Above 300 seats the price is quoted separately. Standard bookings and orders carry 0% commission.

Performance plan: no monthly fee; 7% of the eligible meal amount, only when the amount is proven by a POS receipt, a confirmed package sale or a confirmed bill. No fee is due on an average bill, an estimate, a table request without an amount, or a deposit alone.

Special transactions (Aprovecha packages and group lodges), only where the restaurant has switched the module on and seen the fee before the offer: 15% of the eligible amount, at most EUR 30 per reservation and EUR 250 per corporate meal for the same seller, with no minimum. This fee is never added to the 7%, and it also applies during the trial.

Guests who arrive through the restaurant's own verified website or QR code carry 0% on every plan. The eligible amount excludes tips, taxes, refundable deposits and guarantees, and is reduced by discounts and refunds; after a refund the fee is recalculated and any difference is credited. Cancelled or failed transactions carry no fee. Payment costs are passed on at the provider's actual contractual cost, without margin. Each order keeps the plan, rate, cap, tax and terms version in force when it was created. A plan change applies from the next billing period. The first 12 paid months keep the accepted price. In each of the first three paid months, a month with no accepted standard transaction through the platform is credited against the next month's capacity fee, at most three times.

Restaurants that accepted the earlier Starter, Pro or Premium plans keep those terms for transactions and open reservations already made; for new transactions Starter moves to the performance plan and Pro and Premium move to the capacity plan, after written notice. No fee has been charged under the earlier plans. Payment routing, refunds, reserves and invoicing are stated in the active commercial schedule before they apply. Gustix does not change economic terms retrospectively. The restaurant remains responsible for its own tax reporting unless the law assigns a platform duty.

This section was last updated on 26 October 2026 for tariff GX-T-2026-10-26. The updated text was reviewed and approved by the operator before publication; a later change to fees is published as a new tariff version with written notice before it applies.

8. Data protection and confidentiality

Each party follows its disclosed controller/processor role, uses personal data only for the transaction/service purpose, protects credentials, handles rights requests and incidents, and does not export or reuse user data for unrelated marketing without a valid basis.

9. Reviews, marketing and media

The restaurant may not create or buy fake reviews, suppress lawful criticism or publish unverified platform/safety claims. It grants Gustix the limited rights needed to display authorised menus, logos, venue media and offers, subject to removal/offboarding rules.

10. Restriction, suspension, offboarding and disputes

Gustix may restrict a listing, claim, integration or account for security, illegality, material inaccuracy, food-safety risk, fraud or repeated SLA failure, with a reason and review route where appropriate. Offboarding revokes access, exports agreed data, resolves open transactions and preserves required audit/tax evidence. Governing law follows the active commercial schedule.

11. Contact / version

Policy version: 1.0.0 · 2026-08-14 · SMARTEDTECH SL · Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain · legal@gustix.net