Gustix Legal Notice

1. Operator identity

1.1 Operator. This website and the services described in it are operated by SMARTEDTECH SL, a company incorporated in Spain with tax identification number B66970831, registered office at Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain, and contact address at Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain (the Operator). Electronic contact: legal@gustix.net. Telephone: +34 687 66 64 99.

1.2 Registry data. Registro Mercantil de Barcelona, Hoja B-501172.

1.3 Role. Unless a page or contract states otherwise, the Operator provides an information-society service as an intermediary platform. Where a third party (a restaurant or other food-service provider) supplies goods or services to you, that third party is identified before you commit to any reservation or order, and that third party is the contracting party for that supply.

1.4 Precedence. Where a signed agreement exists between you and the Operator, the signed agreement prevails over this notice to the extent of any conflict.

2. What Gustix is

2.1 Gustix is the brand used on gustix.net for restaurant discovery, reservation requests and connected ordering with independent restaurant traders.

2.2 Every restaurant shown on Gustix is an independent business. The restaurant is the supplier of the meal, the seat and the service; it sets its menu, prices, allergen information, opening hours, capacity, acceptance of reservations and orders, preparation, hygiene, tax treatment and fulfilment.

2.3 A reservation request, a temporary hold, an assistant conversation, a search result or a displayed menu is not a confirmed reservation, an accepted order or a statement by the Operator about the food. A reservation or order exists only when the restaurant's acceptance is shown to you and confirmed on a durable medium (Service Specific Terms, SEC-01).

3. Contact routes

3.1 Do not send passwords, full card numbers, identity documents or health records through a general contact form or email; the privacy rights form asks only for what is needed to verify a request.

4. Website content and intellectual property

4.1 You retain ownership of content you upload. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, display, distribute and create derivative works of your content for the purpose of operating, promoting (listing content only) and improving the service, for the term of your account plus the period required for backup and legal retention.

4.2 You warrant that your content does not infringe third-party rights and is not unlawful.

4.3 The Operator may remove or restrict content that it reasonably believes is unlawful, infringes these terms or creates a risk to users, and will inform you of the reason and the review route.

4.4 All platform software, designs, models, trade marks and data compilations are owned by the Operator or its licensors. No licence is granted except as stated.

4.5 Restaurant names, logos, menus and photographs are the property of the respective restaurant or its licensors and are displayed under the Provider Online Registration Terms (PRO-01).

5. Complaints and competent authorities

5.1 Complaints may be sent to support@gustix.net or submitted through /ru/legal/complaints. The Operator acknowledges within 2 business days and answers within 15 business days (one calendar month maximum under Spanish customer-service rules).

5.2 Consumers resident in Spain may use the consumer arbitration system (Sistema Arbitral de Consumo) or the consumer mediation services of their autonomous community. The The The EU Online Dispute Resolution platform has been discontinued and is not used.

5.3 Nothing in this clause prevents you from bringing a claim in court.

5.4 Complaints about the food, the service at the restaurant, hygiene or allergen handling are complaints against the restaurant as supplier; the Operator forwards them to the restaurant within 2 business days, keeps the complaint on the order record and supports you through the route in 5.1. Food-safety concerns may also be reported to the competent municipal or regional food-safety authority.

6. Governing law

6.1 This notice is governed by Spanish law. You also benefit from any mandatory consumer protection provisions of the law of the country where you reside. Disputes are heard by the courts of your domicile; the Operator may bring proceedings in your domicile.

Platform-specific terms

Platform role: intermediary, not seller

1. The Operator operates a platform that enables users to discover, contact, book, order from or contract with third-party providers. The Operator is not a party to any contract between a user and a provider unless expressly stated on the order summary.

2. The Operator does not hold, custody or escrow funds for a provider's receivable unless a signed collection mandate exists and the order summary identifies the Operator as payment collector.

3. Providers are independent businesses or professionals. They are not employees, agents or partners of the Operator, and the Operator does not supervise their work, licensing or compliance except as expressly described in the provider verification section.

4. Nothing in this clause limits the Operator's own obligations in relation to its platform service, its own subscriptions or its own data processing.

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Accommodation, reservations and date-specific services

1. The accommodation provider, restaurant or venue is the supplier of the service and the party to the booking contract. The booking is formed when the supplier confirms availability through the platform or by the method stated on the listing.

2. Cancellation, no-show and modification rules are those of the supplier shown on the listing at the time of booking; they apply instead of the statutory withdrawal right (C06.4).

3. Local tourist or accommodation taxes are shown separately and collected by the supplier unless the booking summary states otherwise.

4. The supplier's allergen, accessibility and house rules information is provided by the supplier; the Operator transmits it without alteration.

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